This policy sets out the basis on which any personal data we collect from you, or that you may provide to us, will be processed by us. Please read the following carefully to ensure you understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 as amended (‘the Act’), the data controller is Gentle Dental Care, 108 Childwall Priory Road, Liverpool, L16 7PF
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on / (‘our site’). This includes information provided at the time of registering to use our site, subscribing to our services, posting material and/or requesting further services. This may include but is not limited to your name and job title, contact information including e-mail address, gender, occupation and company details and interests in order to provide you with details of our products and services.
If you contact us, we may keep a record of that correspondence.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. Information relevant to any recruitment process, IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We link to a variety of third party softwares from our website (Gentle Dental Care.co.uk). These include Go Cardless, Helpscout and Workable; these services are used to manage data for various reasons including customer support, direct debit mandate set up and for recruitment purposes.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our services.
- Internal record keeping.
- Recruitment and selection purposes.
- To pass your details to accountants, consultants and other professional, for the purpose of obtaining professional advice and complying with our contractual obligations.
Direct marketing and e-mail marketing
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone or electronic means (e-mail or SMS).
If you are an existing customer, we may contact you by telephone or electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) may contact you by electronic means only if you have consented to this.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us If you have previously not objected to us using your personal information for direct marketing purposes, you can change your mind at any time by contacting us in writing at our registered office at Gentle Dental Care, 108 Childwall Priory Road, Liverpool, L16 7PF
Data Protection Act
Pursuant to the Data Protection Act 1998, as amended, your name may be retained on our marketing database. The database enables us to select contacts to receive a variety of marketing materials including newsletters and invitations to events. It details your name, address, telephone, fax, email, website, mailing requirements and other comments if any. Please ensure you update our marketing team with any changes. You have the right to correct any data that relates to you.
You should contact us in writing at Gentle Dental Care, 108 Childwall Priory Road, Liverpool, L16 7PF
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Gentle Dental Care or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Gentle Dental Care, 108 Childwall Priory Road, Liverpool, L16 7PF
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Please send your questions, comments and requests in writing to Gentle Dental Care, 108 Childwall Priory Road, Liverpool, L16 7PF